Delivery Policy

All orders are subject to product availability. If a product is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery location

Products offered on our website are only available for delivery to addresses in The Republic of Egypt. Any shipments outside of The Republic of Egypt are not available at this time.

Delivery time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 2-5 business days of the date of your order. Business days mean Saturday to Thursday, except holidays.

Please note we do not ship on Fridays.

The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the products ordered. Products may also be delivered in separate shipments.

Delivery instructions

After placing your order check your mailbox regularly for order updates (Also make sure to check your spam folder if our mail ends there).

If a customer places an order twice and does not receive the orders, any future orders will be canceled.

Shipping costs

Shipping costs are based on the weight and quantity of your order and the delivery method. To find out how much your order will cost, simply add the products you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy products. You will be advised of any charges on the checkout page or after checking with the carrier.

Damaged products in transport 

If there is any damage to the order on delivery, contact us within 24 hours once you receive your order.

Questions

If you have any questions about the delivery and shipment or your order, please contact us.